Asterisk

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Quick Overview

Asterisk - an Open Source IP PBX


Asterisk - Open Source IP PBX


Asterisk is a software implementation of a telephone private branch exchange (PBX). Like any PBX, it allows attached telephones to make calls to one another, and to connect to other telephone services including the public switched telephone network (PSTN) and Voice over Internet Protocol (VoIP) services. Originally designed for Linux, Asterisk also runs on a variety of different operating systems including NetBSD, OpenBSD, FreeBSD, Mac OS X, and Solaris. Asterisk is small enough to run in an embedded environment like Customer-premises equipment-hardware running OpenWrt.



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Asterisk

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Details

Features available: voice mail, conference calling, interactive voice response (phone menus), and automatic call distribution.

Users can create new functionality by writing dial plan scripts in several of Asterisk's own extensions languages, by adding custom loadable modules written in C, or by implementing Asterisk Gateway Interface (AGI) programs using any programming language capable of communicating via the standard streams system (stdin and stdout) or by network TCP sockets.

SLA Package Description

Asterisk Support
Basic
Gold
Platinum
On Call
Initial Response Time
Within 4 hrs
Within 2 hrs
Within 1hr
Within 4 hrs
Major Issue Priority
3 Working Days
2 Working Days
1 Working Day
3 Working Days
Critical Issue Priority
48 hrs
24 hrs
8 hrs
48 hrs
Number of Servers Supported
1
1
1
N/A

Supported Software & Services
Configuration and Administration of Asterisk (All Versions), IVR, Voice Logger, IP PBX
Yes
Yes
Yes
Yes
One time installation of Asterisk and Dial plan configuration
On Request
On Request
On Request
N/A
CRM & Database Integration
On Request
On Request
On Request
N/A

Support Entitlements
Entitled Support Calls Per Month
2
5
Unlimited
N/A
Timing - Free Support
12X5
24X5
24X7
N/A

Pricing
One Month Agreement (USD)
$85
$115
$145
$10 per hour.
Minimum order 5 hours.
Balance hours will be carried forward for next call.
One Year Agreement (USD)
$395
$695
$995
N/A
Cost of Additional Server Per Month
$75
$75
$75
N/A
Cost for Additional Server Per Annum
$205
$335
$510
N/A



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