*ast IVR-S 10
Digital IVR system : 1 PRI Interface, Standalone digital IVR
*ast IVR-S 10 is the complete IVR system with 10 channels, capable of handling upto 10 concurrent lines. IVR or Interactive Voice Response is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer's voice prompts. Common uses of IVR include account balance inquiries, finding store locations and simple caller identification and routing.
Digital IVR system comes with Digital PRI card. It uses PRI lines to get connected. In the standalone system, all the lines directly goes to the PABX. The selected lines, can be pushed to IVR for getting desire results. IVR technology is most commonly found in the offices / call centers of companies seeking to improve their customer service, reduce costs, and expand their call center operations.
IVR can help:
* handle high call volumes
* service customers after normal business hours
* improve customer service
* lower call center costs
* prioritize customers so urgent calls are handled quickly
* automate an outbound call campaign